FAQ

You have questions, we have the answers.

  • We offer unlimited modifications. With a dedicated team, we’re always ready to help you with WordPress.
  • We give our customers access to premium plug-ins. Our customers who receive a secure, performance or custom plan are able to access
    -Ithemes Security Pro Best Security plugin for WordPress (normally costs $197),
    -WP Rocket Best Speed Splugin for WordPress (normally costs $247)
    -Elementor Best Page Builder for WordPress (normally costs $199 per year).
    -Cartflows Make your own WooCommerce checkout (costs normally $299 per year)
    -WPML Best translation plugin for WordPress (normally costs $169)
    -Short Pixel Best image Optimization Plugin for WordPress (normally costs $168)
    This is invaluable considering the general prices of our maintenance plans
  • We have a white-label Collaborative program. WP supporters collaborate with design agencies, marketing companies and freelancers by offering a simple and effective white-label solution. If your customers continually require attention for customizing the website, performance improvements, additional security or need help with WordPress updates, we will act as your technical partner.

Once you sign up for a maintenance plan, you will receive a welcome email with information about your plan and details on how to securely send us your login details. After you submit your login information for your WordPress dashboard and hosting provider, your plan will be activated within 24-48 hours.

Speed improvements can take up to about a week. This is because we want to optimize all files, theme and plug-ins and don’t want to cause downtime. We take our time and make sure that this goes well instead of running the risk that your website is in danger.

Unlimited customization means that we add the content of each page, images, headers or footers, plug-in Settings, blog content, a new landing page, images or text, add coupon codes, or modify products. Unlimited really means unlimited!

Unlimited customization does not include modifications to development (PHP, plug-ins, themes, etc.), customizing custom code, Graphic design, PSD to WordPress, creating content or building a new website/subdomain.

EXAMPLE 1

Included: You want us to create a new blog post with texts and images that you send us, along with instructions and a format that is ready for WordPress.
Not included: You want us to create/write a blog post, search for images and upload them to WordPress.

EXAMPLE 2

Included: You want us to add a new product to your WooCommerce store (for which all necessary information is supplied).
Not included: You want us (with our premium plugin Cartflows) to create a custom payment process for your WooCommerce store. (This can be done on the basis of a quotation)

EXAMPLE 3

Included: You want us to install and set up a plug-in to use the built-in functionality.
Not included: You want us to create new functionality that does not exist in a plug-in.

EXAMPLE 4

Included: You want us to modify the text on your page with a text you provide.
Not included: You want us to rewrite the content of your page.

Of course we will gladly help you with adjustments that are not included in our maintenance package. For these kind of projects we will make a separate offer. Plan a free conversation with a supporter if you are interested or want more information about our custom plans.

The most honest answer we can give you is that this depends on the ticket. This is how we work:

1) When you email a support ticket, you will immediately receive an automatic reply if your ticket has arrived.

2) Within 4 hours you will receive an answer email from a supporter that we have opened your ticket, we qill look at the complexity and let you know when it is resolved.

3) Within 24-48 hours you will receive an email with the implemented solution.

If the ticket proves to be complicated and our supporter needs more time, we will let you know that the solution is going to be implemented in 48 hours or longer. In these cases, good communication is very important, we are available!

Of course! We offer maintenance plans specifically aimed at supporting a WooCommerce webshop. Websites with advanced functionality such as these require our performance plan because we must have resources at our disposal to help you as by any means. So if we make sure that you have the right plan, we can help you keep your website safe and fast.

We give our customers access to premium plug-ins. Our customers who receive a secure, performance or custom plan are able to access:
-Ithemes Security Pro Best Security plugin for WordPress (normally costs $197),
-WP Rocket Best Speed Splugin for WordPress (normally costs $247)
-Elementor Best Page Builder for WordPress (normally costs $199 per year).
-Cartflows Make your own WooCommerce checkout (costs normally $299 per year)
-WPML Best translation plugin for WordPress (normally costs $169)
-Short Pixel Best image Optimization Plugin for WordPress (normally costs $168)
This is invaluable considering the general prices of our maintenance plans

We get a lot of questions about our unlimited customizations. But yes, it’s true! Unlimited means unlimited when it comes to the adjustments we offer. We do not like to make an invoice about every small adjustment, so we just ask you to pay your monthly subscription. We offer technical support.

We’re partners with iThemes to install a premium WordPress security! With our secure or performance plan, we will install and optimize a plug-in to secure your site by any means.

If necessary, we also implement additional security on your WordPress dashboard and server. These security measures are unique to every website we work with, which means a tailor-made solution for everyone.

We also work closely with an ethical hacker who can, if desired (on the basis of a quotation), inform your company, server or website with penetration testing.

We work with everyone, regardless of their hosting provider. We understand that everyone has different needs and that people have a budget to meet.

If you are looking for a suitable hosting partner without any problems, we can assist you with this. Without a good hosting, we cannot always improve the website speed. If your website is running on a very slow shared server, we can recommend an upgrade.

If you have additional questions, please make an appointment with a supporter.

Our maintenance plans are for a single site. If you have multiple sites or subdomains of a site (for example, wpsupporters.com and shop.wpsupporters.com), they count as separate sites. If you have multiple websites that you want us to manage, you need multiple maintenance plans. However, we offer 20% discount when taking 2 or more maintenance plans.

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