Help with your WordPress website

Customer service

Experience no more stress with WordPress. The WPsupporters will help you with WordPress support.

Do you need WordPress support?

WordPress is a great platform. But if you don’t work a lot with this software, it can also demand a lot from you and your company. You need to do updates and backups, keep in mind the speed or security and this can be difficult. Figuring out these topics can take a lot of time, while you have better things to do. As a result, the website often remains neglected. Many companies have the site online and hardly ever look after it again. And that’s a shame because your website becomes worse, less secure and you actually waste your investment. To prevent this, you can also enlist the help of WordPress Support Bureau WPsupporters. We can help you with all forms of WordPress support. Schedule a no-obligation conversation!

What we do with WordPress support

Maintaining a WordPress website involves a lot. And you may very well not get some tasks done. In this case, we can help with WordPress support. Below is a small summary of all the tasks that we take on when you engage us.
WP online support

WordPress edits

We are ready to help you as best we can if there is something with your WordPress website. Let us know the problem and we’ll jump out of our starting blocks to help you.
WordPress Support 1

Updates

Your WordPress site will receive weekly updates to plugins, themes and WordPress core files. We ensure that your site remains up-to-date and runs smoothly.
WordPress onderhoud

Backups

Backups are the number 1 tool to ensure that minor problems don’t have major consequences. We make daily backups of your website and keep them for at least 28 days.
WordPress Support 2

Uptime monitor

It is impossible to always check whether your site is online. With our automatic tools, we immediately receive a notification if the website appears to be offline and we immediately investigate.
Snelle website

Speed

Speed ​​is one of the most important metrics of your website. People don’t want to wait for seconds for your pages. Otherwise, they will go to your competitor. We ensure that your website loads quickly.
WordPress Support 3

Security

There are many people active online who want to take over your website with other intentions. We ensure that hackers have no chance and that your site remains safe.

Why are we the Nº1 in WordPress support,

It is quite a statement to say that we are the Number 1 in the Europe in WordPress support. But we pursue this motto every day to ensure that we are actually the best. What do we do differently from all other WordPress support agencies? The WPsupporters are only focused on WordPress support. At other companies that also offer other services, you see that WordPress website maintenance is quickly placed lower on the ladder. As a result, your website will also receive less attention and you will be helped less quickly than you can aspect from the WPsupporters.

How can we work together?

We always start with a good conversation so that we understand what problem you have. During this meeting, we will also explain what our working method is and how we can best support you. It is our goal to help you as best as possible with the support you need. This way you can focus on the work you do best.

We also have WordPress maintenance contracts

If you want structural help with your WordPress website, we have put together 3 packages for you. Our support package is for the small business owner who takes his website seriously but wants to be completely unburdened. Our secure package is for the larger websites that also collect contact details through, for example, vacancies, reservations or orders. Our performance package is for the websites and shops that also derive their income from the site. Think of Woocommerce shops and membership websites. Not sure which package will be best for your website? Then let the WPsupporters advise you.
WordPress Support 4

Not good, money back guarantee

Not satisfied with our service?
No contracts or questions with us, we stop the subscription and refund the monthly amount.

Who is this package for?

We make a backup of your site and store it at an external location (AVG proof) so that we can always restore a backup in case of emergency.

We make a performance scan (worth €250) of your website by checking it on more than 150 points. We will proactively implement improvements and send a transparent performance report afterwards.

Every week we keep your website up-to-date and we ensure that the latest versions are active on your site.

Our uptime monitor monitors your website 24/7. If the site goes offline, we immediately check what is going on to get the site back online as soon as possible.

We use many premium plugins that you can use. For an overview, please send us an email.

We help you with all your WordPress issues. Create a ticket in our support system and we will help you as soon as possible.

Every week we send a transparent overview of our activities. View a sample rapport.

We integrate Google analytics into your website in the right way. We will also show an overview in our weekly reports.

We keep track of all links on your website and will notify you if there are any “broken links” that could harm your SEO.

We install security software on your site and configure it optimally so that it becomes very difficult for hackers to gain access.

We make the changes you would like to make to your website.

We will keep your database free of redundant data such as spam comments, revisions and other tables.

In addition to the usual support, we give our performance package customers priority in our emergency support and we will usually respond within the hour.

We will speed up the website with a maximum of 2 seconds as a starting point. We use the speed test of GTmetrix.

To ensure the continuity of the website, we will first test all updates on a staging website before doing this live.

Performance

147 (ex VAT) per month
  • Webshops, memberships, multilingual or complex websites? Your website will perform optimally.
  • 4x a day
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  • 2 hours p/m
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Secure

97 (ex VAT) per month
  • Do you receive personal data? Reservations, applications, requests or in other ways? We help you protect this.
  • 2 x a day
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  • 1 hour p/m
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Supporter

47 (ex VAT) per month
  • The necessary maintenance for your website. No worries about updates, backups or uptime. We will support you!
  • 1x a day
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Enterprise

Are you an online entrepreneur or owner of a web design agency (20+ websites) and do you want to outsource the WordPress maintenance of your customers? Then ask for our Enterprise plan, in which we can think along with you about how we can best help you. Contact us for a no-obligation conversation.

To discuss tailor-made solutions. V.A. €750+ per month.

Performance

147 (ex VAT) per month
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Webshops, memberships, multilingual or complex websites? Your website will perform optimally.

We make a backup of your site and store it at an external location (AVG proof) so that we can always restore a backup in case of emergency.

We make a performance scan (worth €250) of your website by checking it on more than 150 points. We will proactively implement improvements and send a transparent performance report afterwards.

We keep your website up-to-date every week and ensure that the latest versions are active on your site.

Our uptime monitor monitors your website 24/7. If the site goes offline, we immediately check what is going on to get the site back online as soon as possible.

We use many premium plugins that you can use. For an overview, contact us.

We integrate Google analytics into your website in the right way. We will also show an overview in our weekly reports.

We keep track of all links on your website and will notify you if there are any “broken links” that could harm your SEO.

We send a transparent overview of our activities every week. View a sample rapport.

We install security software on your site and configure it optimally so that it becomes very difficult for hackers to gain access.

Every hour the website is checked for strange activities. If strange things happen, we will investigate this immediately.

We make the changes you want to make to your website.

We will keep your database free of redundant data such as spam comments, revisions and other tables.

We will speed up the website with a maximum of 2 seconds as a starting point.

In addition to the usual support, we give our performance package customers priority in our emergency support and we will usually respond within the hour.

To ensure the continuity of the website, we will first test all updates on a staging website before going live.

WordPress Support 8

Secure

97 (ex VAT) per month
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Do you receive personal data? Reservations, applications or requests? We help you protect this.

We make a backup of your site and store it at an external location (AVG proof) so that we can always restore a backup in case of emergency.

We make a performance scan (worth €250) of your website by checking it on more than 150 points. We will proactively implement improvements and send a transparent performance report afterwards.

We keep your website up-to-date every week and we ensure that the latest versions are active on your site.

Make improvements and send a transparent performance report afterwards.

Our uptime monitor monitors your website 24/7. If the site goes offline, we immediately check what is going on to get the site back online as soon as possible.

We use many premium plugins that you can use. For an overview, contact us.

We help you with all your WordPress issues. Create a ticket in our support system and we will help you as soon as possible.

We integrate Google analytics into your website in the right way. We will also show an overview in our weekly reports.

We keep track of all links on your website and will notify you if there are any “broken links” that could harm your SEO.

We send a transparent overview of our activities every week. View a sample report.

We install security software on your site and configure it optimally so that it becomes very difficult for hackers to gain access.

Every hour the website is checked for strange activities. If strange things happen, we will investigate this immediately.

We make the changes you want to make to your website.

WordPress Support 8

Supporter

47 (ex VAT) per month
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The necessary maintenance for your website. No worries about updates, backups or uptime. We will support you!

We make a backup of your site and store it at an external location (AVG proof) so that we can always restore a backup in case of emergency.

We make a performance scan (worth €250) of your website by checking it on more than 150 points. We will proactively implement improvements and send a transparent performance report afterwards.

We keep your website up-to-date every week and ensure that the latest versions are active on your site.

Our uptime monitor monitors your website 24/7. If the site goes offline, we immediately check what is going on to get the site back online as soon as possible.

We use many premium plugins that you can use. For an overview, contact us.

We help you with all your WordPress issues. Create a ticket in our support system and we will help you as soon as possible.

We integrate Google analytics into your website in the right way. We will also show an overview in our weekly reports.

We send a transparent overview of our activities every week. View a sample report.

WordPress Support 8

Enterprise

Are you an online entrepreneur or owner of a web design agency (20+ websites) and do you want to outsource the WordPress maintenance of your customers? Then ask about our Enterprise plan, in which we can think along with you about how we can best help you. Contact us for a no-obligation conversation.

To discuss tailor-made solutions. V.A. €750+ per month.

What others are saying about our WordPress support

Frequently asked questions about WordPress Support

  • We only focus on WordPress help. With a dedicated team, we are always ready to help you with WordPress.
  • We give our customers access to premium plugins. Our customers who plan a secure, performance or custom get access to – iThemes Security Pro Best security plugin for WordPress (normally costs $197), – WP Rocket Best Speed ​​Plugin for WordPress (normally costs $247) – Elementor Best page builder for WordPress (normally costs $199 per year). – Cartflows Create your own WooCommerce checkout (normally costs $299 per year) – WPML Best translation plugin for WordPress (normally costs $169) – Shortpixel Best Image Optimization Plugin for WordPress (normally costs $60) This is invaluable given the overall pricing of our maintenance plans
  • We have a white-label collaboration program. WP supporters collaborate with design agencies, marketing companies and freelancers by offering a simple and effective white-label solution. If your customers require ongoing attention for website customization, performance improvements, extra security or need help with WordPress updates, we act as your technical partner.
Once you sign up for a maintenance plan, you will receive a welcome email with information about your plan and details on how to securely send us your login details. After you submit your WordPress and hosting provider login information to us, your plan will be activated within 5 – 7 business days. Speed ​​improvements can take up to 2 weeks. This is because we want to optimize all files, theme and plugins and not cause any downtime. We take our time and make sure this goes smoothly instead of running the risk of your website being compromised.
Website edits mean we add any page content, images, headers or footers, plugin settings, blog content, add a new landing page, add images or text, add coupon codes, or change products. Website edits do not include development changes (PHP, plugins, themes, etc.), custom code editing, graphic design, PSD to WordPress, content creation, or building a new website/subdomain. EXAMPLE 1 Included: You want us to create a new blog post with text and images you send us, along with instructions and a WordPress ready format. Not included: You want us to create/write a blog post, search and upload images to WordPress. EXAMPLE 2 Included: You want us to add a new product to your WooCommerce store (for which all necessary information is provided). Not included: You want us (with our premium plugin Cartflows) to create a custom payment process for your WooCommerce store. (We can do this based on a quote) EXAMPLE 3 Included: You want us to install and set up a plugin to use the built-in functionality. Not included: You want us to create new functionality that doesn’t exist in a plugin. EXAMPLE 4 Included: You want us to adjust the text on your about us page with a text that you provide. Not included: You want us to rewrite the content of your about us page. Of course we are happy to help you with adjustments that are not included in our maintenance package. We will prepare a separate quote for you for these types of projects. Schedule a no-obligation chat with a supporter if you’re interested or would like more information about our custom plans.
The most honest answer we can give you is – it depends on the ticket. This is how we work: 1) When you e-mail a support ticket, you will immediately receive an automatic reply if your ticket has arrived. 2) Within 4 hours you will receive a reply email from a supporter that we have opened your ticket, we will look at the complexity and let you know when it is resolved. 3) Within 24-48 hours you will receive an email with the solution that we have carried out. If the ticket turns out to be complicated and our supporter needs more time, we will let you know that the solution will be outside of 48 hours. Good communication is very important in these cases, and we are here for you!
Of course! We offer maintenance plans that are specifically aimed at supporting a WooCommerce webshop. Websites with advanced functionality like this one require our performance plan because we need to have resources at our disposal to help you the best we can. So if we make sure you have the right plan, we can help you keep your website safe, fast and smooth.
We give our customers access to premium plugins. Our customers who plan a secure, performance or custom get access to: – iThemes Security Pro Best security plugin for WordPress (normally costs $197), – WP Rocket Best Speed ​​Plugin for WordPress (normally costs $247) – Elementor Best page builder for WordPress (normally costs $199 per year). – Cartflows Create your own WooCommerce checkout (normally costs $299 per year) – WPML Best translation plugin for WordPress (normally costs $169) – Shortpixel Best Image Optimization Plugin for WordPress (normally costs $168) This is invaluable given the overall pricing of our maintenance plans
We partner with iThemes to install premium WordPress security! With our secure or performance plan, we will install and optimize plugin to keep your site as secure as possible. We also implement additional security on your WordPress dashboard and server if necessary. These security measures are unique to each website we work with, meaning a tailor-made solution for everyone.
We work with any hosting company, regardless of their hosting provider. We understand that everyone has different needs and people have a budget to meet. If you are looking for a suitable hosting partner without any problems, we can assist you with this. Without good hosting, we cannot always improve the website speed. If your website is running on a very slow shared server, we can recommend an upgrade. If you have additional questions about this, make an appointment with a supporter.
Our maintenance plans are for a single site. If you have multiple sites or subdomains of a site (for example, wpsupporters.com and shop.wpsupporters.com), they count as separate sites. If you have multiple websites that you want us to manage, you need multiple maintenance plans. We do offer a discount when purchasing 2 or more maintenance plans. Ask us for the possibilities.

What now

Are you curious what the WPsupporters can do for your website with regard to WordPress support? Do not hesitate to contact us or schedule an appointment.
We would like to help you with your WordPress website. We are your biggest fan!