Frequently Asked Questions
You have questions, we've got answers.
Didn’t find the answer you were hoping for?
No problem, we are happy to answer them in a short online meeting.
Or, if you are curious about our rates.
What are your support ticket response times?
Our fast and efficient wordpress maintenance and support services means your support request is our highest priority.
This is how it works:
1) When you submit a support ticket you’ll immediately receive an automatic reply.
2) Within 4 hours you will receive a response email from a Supporter to let you know that we’ve seen your ticket. We’ll assess its complexity and let you know how soon it will be resolved.
3) Within 24-48 hours you’ll receive an email notifying you that the issue is resolved.
Our quick-response WP maintenance services ensure that if our tech expert needs more time, we’ll give you our best estimate about how much longer it will take to resolve so that you’re kept in the loop the entire time.
We’ll communicate with you consistently until it’s fully resolved.
What is your new customer onboarding process?
Our customer onboarding process is quick and easy:
- You choose one of our 3 support plans
- Once your account is setup we’ll request access details for your wordpress website and hosting service.
- We’ll then begin a website performance scan, checking on more than 150 points, implement optimisations and deliver a comprehensive report showing the before and after effects.
- Sit back and relax as your website is now taken care of by the WPsupporters team!
If you’re looking for reliable wordpress support and maintenance services for your website so you can focus entirely on your business, talk to our team today.
Does it matter which hosting provider I use?
Not at all. You can host your website with any website hosting service worldwide and we’ll work in with you, no problem at all.
Professional wordpress maintenance support means you should have the flexibility to choose your hosting provider, and not be forced into using a host that doesn’t suit your or your website.
What if I have multiple websites that I need managed?
Our 3 support plan prices are for one wordpress website fully managed.
For additional websites we offer a 20% discount off the monthly maintenance fee.
There are several WordPress maintenance companies. Why are you better?
We know you want the best wordpress maintenance services for the best price which is why we do thing differently…
Firstly, we’re English speaking and European-based (in The Netherlands), which means when any part of the world beyond Europe is awake and working, it’s either early morning or late afternoon for us… so we’re here with wordpress website help wherever you’re located globally.
Secondly, we offer free upgrades to premium wordpress plugins.
Paying full price for the top security plugin, speed plugin, image compression plugin and others would usually cost you around $1200 per year.
But when you’re a WPsupporters customer you’ll receive over 5 premium plugin upgrades free with any of our 3 support plans.
When you’re comparing wordpress website management companies be sure to ask about this particular add-on as it represents a significant annual saving in the running of your website and business.
Thirdly, we offer unlimited edits to your wordpress website.
So whether getting help with a wordpress website means you’d like a Page or Post edited or an entirely new Page or Post created, we’ll take care of it as part of your support plan.
What does unlimited edits exactly mean?
Do you offer wordpress migration services from one hosting to another?
Yes we can but this will be quoted separately as it’s outside the scope of our website maintenance packages.
Which countries do you offer wordpress tech support and maintenance for?
We service customers worldwide from our headquarters in The Netherlands.
Our English speaking team can maintain your website in Europe, UK, USA, Canada, South Africa, Australia, NZ, Singapore, Hong Kong and beyond… as long as your website is in English.
As one of the top wordpress maintenance providers we make wordpress easy… so you can focus on your business knowing that your website is running optimally 24/7.
Do you offer 24/7/365 support?
Let’s answer that in two important ways…
Firstly… as your website techies, our first priority is to secure your website so that it doesn’t go offline or doesn’t have any plugin conflicts that can cause your website to ‘act funny’.
Each of our WordPress care packages will keep your website safe and come with our full support.
Secondly… in the extremely rare case that something happens, our European-based support team are just hours away.
Because… being centrally based in Europe (The Netherlands), when one half of the world is working, it’s our morning, and when the other half of the world is working, it’s our afternoon.
With each of our WordPress website care plans, when you submit a support ticket, we guarantee that a real life human will respond to you within 4 hours.
And once we ascertain the issue, we’ll either fix it immediately or notify you if it will take a bit longer to fix.
We know that communication is the secret to all great relationships… which is why we’ll communicate with you relentlessly until the issue is resolved.
Go WPsupporters team 🙂
Do you support websites globally?
Yes, our WordPress maintenance packages are available to WordPress website owners globally.
Whether you or your website is located/hosted in the USA, Canada, UK, Europe, South Africa, Australia, NZ, Singapore, Hong Kong, Dubai… or anywhere else… as long as it’s an English language website, we can look after it for you.
Do your WordPress website maintenance packages include hosting?
As many website owners are loyal to their hosting company, we’ve chosen not to offer hosting as a service, which means we’re super flexible by working with your existing hosting provider.
And this also means no downtime for your website, because we’ll simply take over the management of your website and all we need is your existing hosting login details.
However, if you’d like to setup new hosting for your website, we can certainly set this up for you with a top hosting company that we swear by.
How do I decide which WordPress monthly maintenance package to choose?
If you’re a newbie, we know, it can be confusing!
While we have 3 plans, the best plan for your website is the ‘Performance’ plan as this (as the name suggests) will have your website performing optimally, 24/7/365.
Because one of the biggest factors in a website today is SPEED.
(There’s even a test you can use to test your website speed)
A fast-loading website is essential for two big reasons:
- Potential Customers – your website visitors ‘demand’ a fast loading website these days… and if they don’t get what they want… immediately or sooner… they’ll likely bounce back to google rather than wait for a slow website to load.
- SEO – one of Google’s website ranking factors is ‘speed’… which means that if your website loads too slow, google will literally ‘penalise’ your website by downranking it… meaning… your website will be pushed underneath your competitor’s websites in search engines (which ultimately leads to less visitors, less customers and less sales).
Therefore, of the 3 of our WordPress website maintenance plans, the Performance plan is certainly the smartest plan to go for.
However, if your budget doesn’t permit it, our other two plans will still give you peace of mind by keeping your website secure along with all the other benefits listed above in our plans comparison.
Our pricing is competitive with other WordPress maintenance agencies because we’ve kept the cost low to ensure it’s within reach of new WordPress website owners, beginners and intermediates whose businesses are just starting out.
Low prices with reliability means you get the expert support you need for years to come.
Do you offer ecommerce website speed optimisation?
Yes, we can speed up your ecommerce website regardless of its size.
Whether you have an ecommerce store with a plugin like WooCommerce or any other plugin we can make your website load super fast.
See our plans below or setup a chat with one of our consultants…
Do you offer consulting services for large WordPress websites?
Yes, if you’d like to speed up the loading time of a large WordPress website, we can make it happen.
We’re WordPress experts, so regardless of the size of your site, we can reduce your website loading time, ideally to under two seconds… so you’ll keep your customers and google happy!