WordPress support services
WordPress support from real people who know your website
Something broken, slow or hacked? Need a change made? WPsupporters is your WordPress support team: we prevent problems with proactive maintenance, and when you need help, a real person responds to every ticket within 2 hours.
Rated Excellent on Google (47 reviews) · English-speaking team from the Netherlands · Any host, any theme
Support ticket #2481
Resolved
Contact form stopped sending emails
You · 09:12
Since yesterday's update our contact form doesn't send any emails. Can you take a look?
WPsupporters · 10:48
Found it: two plugins conflicted after the update. Fixed, every form tested, and noted in your weekly report.
Example of how a support ticket works.
2 hours
maximum response time to every ticket
24/7
uptime monitoring, 365 days a year
Weekly
manual updates, checked by a person
Since 2018
WordPress specialists, clients worldwide
The basics
What are WordPress support services?
WordPress support services give you a team that looks after your WordPress website and helps when something goes wrong. That covers fixing errors and conflicts, keeping WordPress, themes and plugins updated, securing and backing up your site, and making changes for you.
Updating WordPress is not as simple as pressing a button: an update can break a plugin or even take your site offline. Our support combines proactive maintenance, which prevents most problems, with fast help from real people for everything else.
Problems we prevent and fix
Malware attacks
Hacking attempts
Critical errors
Plugin conflicts
Broken themes
Website crashes
Slow loading
Downtime
Failed updates
Website already down or hacked? Our Quick Support and Hack Removal services help you without a subscription.
What's included
What our WordPress support includes
Everything your website needs to stay healthy, in one monthly plan. The label on each item shows which plan it starts in.
All plans
WordPress core updates
We update WordPress once a new release has proven stable, and check your website afterwards.
All plans
Theme & plugin updates
Updated by hand every week and tested, so your plugins keep working together.
All plans
Troubleshooting & fixes
Critical errors, plugin conflicts or broken layouts: send a ticket and we fix it.
All plans
Daily offsite backups
Up to 4 backups a day, stored at an external location so we can always restore your site.
All plans
24/7 uptime monitoring
If your website goes offline for any reason, we act right away to get it back up.
All plans
Weekly reports & GA4
A transparent weekly overview of our work, including your Google Analytics 4 statistics.
From Secure
Security & malware removal
Security software, firewall configuration, regular scans and malware removal if something gets in.
From Secure
Database optimisation
A clean, lean database without spam, old revisions and clutter, so your site stays fast.
From Secure
Website edits
1 to 4 hours of edits each month: text, images, pages, posts and products.
From Performance
Speed optimisation
We aim for a load time under 2 seconds, measured with GTmetrix, and keep it there.
From Performance
WooCommerce & AI support
Help with your webshop, and with connecting your website to your favourite AI model.
Ultimate
Staging site
Updates are tested on a copy of your website before they go live, plus priority support.
How to get support
Two ways to get WordPress support
Recommended
Ongoing
Monthly WordPress support plan
From €59.36 / month
A team that knows your website, prevents problems and is there when you need help.
- Support by ticket, response within 2 hours
- Weekly manual updates and daily backups
- 24/7 uptime monitoring
- Security, speed and edits, depending on your plan
- A weekly report in your inbox
One-off
Help with one problem, right now
From €97 one-off
No subscription needed. You pay a fixed price and we fix the problem.
Every type of website
WordPress support for every type of website
Whatever your WordPress website does, our support team can monitor and manage it. Payment integrations, downloads, paywalled content and membership areas are all handled with care.
We support any theme and page builder, including Elementor, Divi and Oxygen, on any hosting provider.
Professional services
Local businesses
WooCommerce shops
Membership sites
Software & SaaS
B2B websites
Non-profits
Affiliate sites
Blogs & publishers
Multisite networks
How it works
How our WordPress support works
1
Choose a plan
Pick a monthly support plan, or book a free call and we'll advise you.
2
Onboarding & check-up
We check your website from top to bottom and fix what needs fixing, with your approval.
3
Ask us anything
Send a support ticket whenever you need help. A real person responds within 2 hours.
4
Weekly care & reports
We update, back up and monitor your website every week, and report on everything we did.
What do WordPress support services include?
Our WordPress support services include troubleshooting and fixes, weekly manual updates of WordPress core, plugins and theme, daily offsite backups, 24/7 uptime monitoring and a weekly report. Depending on your plan, we add security and malware removal, database optimisation, website edits, speed optimisation, WooCommerce and AI support, and a staging site.
What is the difference between WordPress support and WordPress maintenance?
WordPress maintenance is the routine work that prevents problems: updates, backups, monitoring and security. WordPress support is the help you get when you have a problem or a question, such as fixing an error or making a change. Every WPsupporters plan includes both.
How fast do you respond to support requests?
A real person responds to every support ticket within 2 hours. On the Ultimate plan we usually respond within the hour.
My website is down or hacked right now. Can you help?
Yes, also without a subscription. WordPress Quick Support (€97) fixes critical errors, plugin conflicts and theme problems: no fix, no fee. For a hacked website, WordPress Hack Removal (€500) includes 3 months of security monitoring afterwards.
Which themes and page builders do you support?
We support any WordPress theme and page builder. For speed and security we recommend Elementor, Divi or Oxygen.
Do you support WooCommerce webshops?
Yes. We maintain WooCommerce webshops on every plan, and from the Performance plan you also get dedicated WooCommerce help.
Do I need to change my hosting?
No. We work with your existing hosting provider. If you'd like better hosting, we're happy to recommend one.
How much does WordPress support cost?
Monthly support plans start at €59.36 per month. Pay yearly and you save about 16%. One-off help starts at €97. See all plans and prices.
WordPress support you can count on
Hand over the technical side of your website to people who know WordPress inside out. Book a free call, with no obligation.